:root {
  --verde: #829173;
  --verde-musgo: #5f694e;
  --dourado: #c2a066;
  --carvao: #333236;
  --creme: #f3ebe4;
  --branco: #ffffff;
  --vermelho: #93412f;
  --raio: 10px;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--creme);
  color: var(--carvao);
  font-family: 'IBM Plex Sans', -apple-system, sans-serif;
  font-size: 15px;
  line-height: 1.5;
}

h1, h2, h3 { font-family: 'Newsreader', Georgia, serif; font-weight: 600; margin: 0 0 .4em; color: var(--carvao); }
h1 { font-size: 1.7rem; }
h2 { font-size: 1.25rem; }

.mono { font-family: 'IBM Plex Mono', monospace; }

a { color: var(--verde-musgo); }

.layout { display: flex; min-height: 100vh; }

.sidebar {
  width: 220px;
  background: var(--carvao);
  color: var(--creme);
  padding: 24px 0;
  flex-shrink: 0;
}
.sidebar .marca {
  font-family: 'Newsreader', serif;
  font-size: 1.15rem;
  padding: 0 20px 20px;
  border-bottom: 1px solid rgba(255,255,255,.12);
  margin-bottom: 12px;
}
.sidebar .marca small { display: block; color: var(--dourado); font-family: 'IBM Plex Sans', sans-serif; font-size: .7rem; letter-spacing: .05em; text-transform: uppercase; margin-top: 4px; }
.sidebar .marca-topo { display: flex; align-items: center; gap: 8px; }
.sidebar .marca-logo { height: 26px; width: auto; flex-shrink: 0; }
.sidebar nav a {
  display: block;
  padding: 10px 20px;
  color: var(--creme);
  text-decoration: none;
  font-size: .92rem;
  border-left: 3px solid transparent;
}
.sidebar nav a:hover { background: rgba(255,255,255,.06); }
.sidebar nav a.ativo { border-left-color: var(--dourado); background: rgba(255,255,255,.08); color: var(--dourado); }
.sidebar .rodape { padding: 16px 20px 0; margin-top: 16px; border-top: 1px solid rgba(255,255,255,.12); }
.sidebar .rodape a { font-size: .8rem; color: rgba(243,235,228,.65); }

.conteudo { flex: 1; padding: 28px 36px; max-width: 1100px; }
.conteudo.larga { max-width: none; }

.topo-pagina { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 20px; }
.topo-pagina .usuario { font-size: .85rem; color: var(--verde-musgo); }

.card {
  background: var(--branco);
  border: 1px solid rgba(51,50,54,.08);
  border-radius: var(--raio);
  padding: 20px 22px;
  margin-bottom: 18px;
}

.btn {
  display: inline-block;
  padding: 9px 18px;
  border-radius: 8px;
  border: none;
  background: var(--verde);
  color: var(--branco);
  font-size: .9rem;
  cursor: pointer;
  text-decoration: none;
}
.btn:hover { background: var(--verde-musgo); }
.btn.secundario { background: transparent; border: 1px solid var(--verde); color: var(--verde-musgo); }
.btn.dourado { background: var(--dourado); color: var(--carvao); }

.form-linha { margin-bottom: 14px; }
.form-linha label { display: block; font-size: .82rem; font-weight: 600; margin-bottom: 5px; color: var(--verde-musgo); }
.form-linha input, .form-linha select, .form-linha textarea {
  width: 100%;
  padding: 9px 11px;
  border: 1px solid rgba(51,50,54,.2);
  border-radius: 7px;
  font-family: inherit;
  font-size: .92rem;
  background: var(--branco);
}

.alerta { padding: 10px 14px; border-radius: 8px; font-size: .88rem; margin-bottom: 16px; }
.alerta.erro { background: #fbeae6; color: var(--vermelho); border: 1px solid rgba(147,65,47,.25); }
.alerta.ok { background: #eef1ea; color: var(--verde-musgo); border: 1px solid rgba(95,105,78,.25); }

table { width: 100%; border-collapse: collapse; font-size: .9rem; }
th, td { text-align: left; padding: 9px 10px; border-bottom: 1px solid rgba(51,50,54,.08); }
th { color: var(--verde-musgo); font-weight: 600; font-size: .78rem; text-transform: uppercase; letter-spacing: .03em; }

.tag { display: inline-block; padding: 2px 9px; border-radius: 20px; font-size: .74rem; font-weight: 600; }
.tag.dias-ok { background: #eef1ea; color: var(--verde-musgo); }
.tag.dias-atencao { background: #fbf2e2; color: #8a6a1f; }
.tag.dias-critico { background: #fbeae6; color: var(--vermelho); }

.funil { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 12px; align-items: start; }
.funil-coluna { background: rgba(51,50,54,.03); border-radius: var(--raio); padding: 12px; min-height: 120px; transition: background .12s ease; }
.funil-coluna.arraste-sobre { background: rgba(130,145,115,.18); outline: 2px dashed var(--verde); outline-offset: -4px; }
.funil-coluna h3 { font-size: .78rem; text-transform: uppercase; letter-spacing: .02em; color: var(--verde-musgo); margin-bottom: 10px; line-height: 1.3; }
.funil-card { background: var(--branco); border-radius: 8px; padding: 10px 12px; margin-bottom: 10px; border: 1px solid rgba(51,50,54,.08); font-size: .85rem; cursor: grab; }
.funil-card:active { cursor: grabbing; }
.funil-card.arrastando { opacity: .4; }
.funil-card .nome { font-weight: 600; margin-bottom: 3px; }
.funil-card a { text-decoration: none; color: inherit; }
@media (max-width: 1000px) {
  .funil { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

.abas { display: flex; gap: 4px; border-bottom: 1px solid rgba(51,50,54,.12); margin-bottom: 18px; }
.abas a { padding: 9px 16px; text-decoration: none; color: var(--verde-musgo); font-size: .88rem; border-bottom: 2px solid transparent; }
.abas a.ativa { color: var(--carvao); border-bottom-color: var(--dourado); font-weight: 600; }

.vazio { color: rgba(51,50,54,.5); font-style: italic; font-size: .9rem; padding: 20px 0; text-align: center; }

/* --- Assistente de qualificação (formulário em blocos) --- */
.card-wizard { padding: 0; overflow: hidden; }

.wizard { display: grid; grid-template-columns: 236px 1fr; align-items: start; }

.trilho {
  display: flex;
  flex-direction: column;
  gap: 2px;
  background: var(--carvao);
  padding: 22px 0;
  align-self: stretch;
}
.trilho-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 20px;
  background: none;
  border: none;
  border-left: 3px solid transparent;
  color: rgba(243,235,228,.55);
  font-family: inherit;
  font-size: .85rem;
  text-align: left;
  text-decoration: none;
  cursor: pointer;
}
.trilho-item:hover { color: var(--creme); background: rgba(255,255,255,.04); }
.trilho-item.concluido { color: rgba(243,235,228,.85); }
.trilho-item.atual { color: var(--dourado); border-left-color: var(--dourado); background: rgba(255,255,255,.06); font-weight: 600; }
.trilho-num {
  flex-shrink: 0;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  border: 1px solid currentColor;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: .72rem;
  font-family: 'IBM Plex Mono', monospace;
}
.trilho-item.concluido .trilho-num { background: var(--verde); border-color: var(--verde); color: var(--branco); }
.trilho-item.atual .trilho-num { background: var(--dourado); border-color: var(--dourado); color: var(--carvao); }
.trilho-titulo { line-height: 1.25; }

.passos { padding: 26px 30px 22px; min-width: 0; }
.passo { display: none; animation: passo-entra .18s ease; }
.passo.passo-ativo { display: block; }
@keyframes passo-entra { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }

.passo-cabecalho { display: flex; align-items: center; gap: 10px; margin-bottom: 4px; }
.passo-letra {
  font-family: 'IBM Plex Mono', monospace;
  font-size: .78rem;
  color: var(--carvao);
  background: var(--dourado);
  border-radius: 6px;
  width: 26px;
  height: 26px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.passo-cabecalho h2 { margin: 0; }
.passo-intro { font-size: .86rem; color: var(--verde-musgo); margin: 0 0 16px; padding: 10px 14px; background: rgba(194,160,102,.12); border-radius: 8px; }

.campo { margin-bottom: 18px; }
.campo label { display: block; font-size: .82rem; font-weight: 600; margin-bottom: 5px; color: var(--verde-musgo); }
.campo input[type=text], .campo input[type=number], .campo textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid rgba(51,50,54,.2);
  border-radius: 8px;
  font-family: inherit;
  font-size: .92rem;
  background: var(--branco);
}
.campo input:focus, .campo textarea:focus { outline: none; border-color: var(--verde); box-shadow: 0 0 0 3px rgba(130,145,115,.15); }
.campo .campo-somente-leitura { background: var(--creme); color: var(--verde-musgo); }
.campo-pergunta { font-size: .82rem; font-style: italic; color: var(--verde-musgo); margin-bottom: 6px; }
.campo-ajuda { font-size: .78rem; color: rgba(51,50,54,.6); margin-top: 5px; }

.segs { display: flex; flex-wrap: wrap; gap: 8px; padding: 3px; border-radius: 10px; }
.segs.segs-erro { outline: 1px solid var(--vermelho); background: #fbeae6; }
.seg {
  padding: 9px 16px;
  border-radius: 20px;
  border: 1px solid rgba(51,50,54,.18);
  background: var(--branco);
  color: var(--carvao);
  font-family: inherit;
  font-size: .86rem;
  cursor: pointer;
  transition: background .12s ease, color .12s ease, border-color .12s ease;
}
.seg:hover { border-color: var(--verde); }
.seg.selecionado { background: var(--verde); border-color: var(--verde); color: var(--branco); font-weight: 600; }

.wizard-nav { display: flex; justify-content: space-between; align-items: center; margin-top: 26px; padding-top: 18px; border-top: 1px solid rgba(51,50,54,.1); }

@media (max-width: 860px) {
  .wizard { grid-template-columns: 1fr; }
  .trilho { flex-direction: row; overflow-x: auto; padding: 14px 12px; }
  .trilho-item { flex-direction: column; gap: 4px; text-align: center; border-left: none; border-bottom: 3px solid transparent; padding: 8px 12px; flex-shrink: 0; }
  .trilho-item.atual { border-left: none; border-bottom-color: var(--dourado); }
  .trilho-titulo { font-size: .74rem; white-space: nowrap; }
  .passos { padding: 20px 18px; }
}

/* --- Roteiro guiado de atendimento (balões copiáveis) --- */
.roteiro { margin-top: 6px; }
.balloons { display: flex; flex-direction: column; gap: 10px; margin-bottom: 12px; }
.bal {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  background: rgba(130,145,115,.07);
  border: 1px solid rgba(130,145,115,.2);
  border-radius: 10px;
  padding: 12px 14px;
}
.bal .num {
  flex-shrink: 0;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--verde);
  color: var(--branco);
  font-size: .72rem;
  font-family: 'IBM Plex Mono', monospace;
  display: flex;
  align-items: center;
  justify-content: center;
}
.bal .txt { flex: 1; font-size: .9rem; line-height: 1.5; }
.bal .btn-copiar {
  flex-shrink: 0;
  border: 1px solid var(--verde);
  background: var(--branco);
  color: var(--verde-musgo);
  border-radius: 6px;
  padding: 5px 10px;
  font-size: .74rem;
  cursor: pointer;
}
.bal .btn-copiar:hover { background: var(--verde); color: var(--branco); }

.notes { display: flex; flex-direction: column; gap: 6px; }
.nota { display: flex; gap: 8px; align-items: baseline; font-size: .82rem; padding: 6px 10px; border-radius: 6px; background: rgba(51,50,54,.04); }
.nota .tag { flex-shrink: 0; font-weight: 700; font-size: .7rem; text-transform: uppercase; letter-spacing: .03em; color: var(--verde-musgo); }
.nota.stop { background: #fbeae6; }
.nota.stop .tag { color: var(--vermelho); }
.nota.aviso { background: #fbf2e2; }
.nota.aviso .tag { color: #8a6a1f; }
.nota.adv { background: rgba(194,160,102,.12); }
.nota.adv .tag { color: var(--dourado); font-family: 'IBM Plex Mono', monospace; }

.chk { display: flex; flex-direction: column; gap: 8px; }
.chk label { display: flex; align-items: center; gap: 9px; font-size: .9rem; cursor: pointer; }
.chk input[type=checkbox] { width: 17px; height: 17px; accent-color: var(--verde); cursor: pointer; }

.login-wrap { display: flex; align-items: center; justify-content: center; min-height: 100vh; }
.login-caixa { background: var(--branco); padding: 40px 36px; border-radius: var(--raio); width: 100%; max-width: 380px; box-shadow: 0 10px 30px rgba(51,50,54,.08); }
.login-caixa h1 { text-align: center; margin-bottom: 6px; }
.login-caixa .sub { text-align: center; color: var(--verde-musgo); font-size: .85rem; margin-bottom: 24px; }